How Brown Paper Tickets Responded to Founders KBS Problems

Hello Founders event patron:

As promised, we’ve tried to find a way to console for the effects of

breaking the sale of the KBS release event tickets a few weeks ago.  The delay in returning with this offering was simply trying to find the right solution – maybe a

party, or tickets to another beer release in Michigan, or countless other

ideas.  In the end, we’ve settled on something simple: a Founders gift

card for $20.

We hope that you continue to patronize their incredible beer and

company, as well as Brown Paper Tickets.  As you may have read on

Founders’ website, we’re also trying to make a $2,000 donation in their

name to the Grand Rapids White Water initiative.

Brown Paper Tickets has handled close to a million events over the

years, and we’ve broken a few events along the way. As we all have in

the industry.  But we own our mistakes and fix them as best we can.  And

while our mission has been to give more than we take and fix the ticketing industry, sometimes we have our own systems to fix.  

In this case, we have three new systems and they

have already proved themselves on other events, including several

limited edition beer releases.  Since we’ve been regularly handling

events with sales and traffic easily 50x the KBS release, we stopped

tracking them.  Big mistake.

Thanks again for your patience and feedback.  Hot or cold, we appreciate

any communication or suggestion.  Please follow the directions, below, to receive your gift card.

Sincerely,

Steve Butcher and William S. Jordan

co-owners

Brown Paper Tickets
.